When bank statements are missing, stuck on upload, sitting in the wrong field, or not picked up by AI Underwriting, fix the files on the deal first, then re-run the AI checks from the Underwrite tab.
AI Underwriting only processes checking account bank statements in the Bank Statements field. Files attached elsewhere on the deal are ignored. Savings statements, credit card statements, credit reports, loan documents, applications, and other documents are also ignored.
Quick recovery sequence
Work top to bottom. Fix one item, then re-run the AI workflow before you try the next fix.
Confirm the upload finished. Open the deal, go to the Underwrite tab, and check that files appear in the Bank Statements field. If the upload was spinning or frozen, wait for it to finish or re-upload clean PDFs. See Fix bank statement upload failures.
Confirm file placement. Bank statements must be in the Bank Statements field, not another document field on the deal. Move misfiled checking statements into Bank Statements before you re-run AI.
Confirm the statement type. Replace savings statements, credit card statements, credit reports, loan documents, applications, and other non-checking files with checking account bank statements.
Re-run AI Underwriting. If you uploaded statements manually, open the deal, go to the Underwrite tab, and click AI Underwriting. If statements arrived through an application form integration, AI Underwriting runs automatically.
Re-run AI Docs Check. In the Underwrite tab, click AI Docs Check. When the application and the last 3 months of bank statements are present, the status updates to Ready to Submit. If something is missing, the status updates to Missing Documents.
Upload stuck or files never appear
A spinning or frozen upload is often still transferring. Do not interrupt it.
Wait for the spinning animation to finish before you add another file.
Do not reload the page while the upload is in progress.
When the upload finishes, confirm the Edit button shows Done.
If the upload seemed complete but nothing shows in Bank Statements, the PDFs may be corrupted or unreadable.
Check whether Compress Statements in the Underwrite tab shows an errored status.
Remove the problematic files from the deal.
Re-upload clean, non-corrupted PDFs into the Bank Statements field.
Click AI Underwriting, then AI Docs Check.
For the full upload-only path, use Fix bank statement upload failures.
Files are on the deal, but AI finds no bank statements
AI Underwriting looks only at files in the Bank Statements field. A file attached somewhere else on the deal is not enough.
Open the deal and go to the Underwrite tab.
Confirm each checking statement is attached to the Bank Statements field.
Move any misfiled checking statements into Bank Statements.
Click AI Underwriting once after placement is fixed. Do not re-run it repeatedly on a misfiled document.
Click AI Docs Check to refresh the deal status.
After the files are in the right field, you can also run AI Rename from the Files section of the Underwrite tab, or use Compress Statements when file size is a problem.
Manual upload did not start AI Underwriting
Manual uploads do not run AI automatically. You start the workflows yourself from the deal.
Open the deal from Deals.
Open the Underwrite tab.
Click AI Underwriting to extract financials and positions from the bank statements.
Click AI Docs Check to check the Application and Bank Statements fields.
If the bank statements are uploaded on the application form and come through the application form integration, both AI Underwriting and AI Docs Check run automatically. For the shorter manual-trigger walkthrough, see I manually uploaded bank statements to a deal.
AI Docs Check says Missing Documents
After AI Docs Check, the deal status tells you whether the file set is complete.
If the application and the last 3 months of bank statements are present, the status updates to Ready to Submit.
If something is missing, the status updates to Missing Documents and the system writes what is missing.
To see the list:
Click Notes on the deal.
Read the Documentation Check field for the summary, such as Missing 2 of 4 required documents.
Read the Missing Documents field for the specific items.
Add the missing application or bank statement files to the correct fields.
Re-run AI Docs Check.
AI Underwriting ran but financials or positions are wrong
If the workflow ran and still missed extraction, check type and placement before you contact support.
Confirm the files are checking account statements in the Bank Statements field.
Re-run AI Underwriting once after you move or replace files.
In the current version, Active and Total positions are treated as the same value.
If positions still do not appear, enter them manually so the deal can move on to funder matching.
If the model consistently misses positions or financials for one bank or statement layout, tell support the deal name and statement format so the workflow can be refined.
Still blocked after the files and AI checks look right
Missing or invalid deal fields can still block submission after bank statements are fixed.
Open the Details and Criteria tabs and confirm business info, owner info, revenue, and balance are filled.
For a failed submission, open the Submissions tab, click View error, fix the fields, save, and resubmit.
For the broader AI and submission checklist, see Troubleshooting AI underwriting misses and deal submission blockers.
What to send support
If the steps above do not clear the deal, contact support with:
The deal name
Whether files appear in the Bank Statements field
Whether the statements were uploaded manually or through an application form integration
What the deal status and Missing Documents fields show
What you expected AI Underwriting to extract
Any Compress Statements errored status or View error message from submissions