Change your seat count, payment method, or invoices in the Stripe Customer Portal from Settings with the green Manage Subscription button. Use the billing email you signed up with. On a monthly plan, reducing seats issues a prorated refund for unused time that month; yearly plans are not prorated.
Open the Customer Portal
Add or remove seats, update payment methods, and view invoices in the Stripe Customer Portal.
In MCA Pilot, go to Settings.
Click the green Manage Subscription button.
Enter your billing email—the email you used when you first signed up for MCA Pilot.
Enter the verification code sent to that email.
If you do not receive a verification code, you entered the wrong email. Use your billing email, not your login email or another address.
Add seats
Increase seats in the portal, then invite the new person from Workspace once the seat appears.
In the Stripe Customer Portal, increase the number of seats and update the subscription.
Return to Settings > Workspace.
After about five seconds, check the Seats Remaining box and click New User on the Team Members table.
Enter the person’s email and name to send the invite.
For the full rep invite path, see How to Add A New Rep into MCA Pilot. For workspace setup after the invite, see How to Set Up a New User in Your Workspace.
Reduce seats
Remove seats in the Stripe Customer Portal when you want fewer seats on your bill.
Open the Customer Portal from Settings with the green Manage Subscription button.
Enter your billing email and the verification code.
Remove the seats you no longer need and update the subscription.
If a teammate left and you only need their seat for a replacement, delete the user in Settings > Workspace instead of changing your bill. Hover over the user, click Delete, wait about five seconds for the seat to show as available, then invite the new person with New User.
Refunds when you reduce seats
Your refund depends on the plan you are on when you remove seats in the Stripe Customer Portal.
Monthly plan: You receive a prorated refund for the unused time that month.
Yearly plan: Refunds are not prorated.
If you do not see a refund within a few business days after a monthly seat reduction, contact support.
When to contact support
Contact support when you cannot finish the change in the portal, or when a refund does not appear.
You do not know which address is the billing email.
You need the billing email on file changed—you cannot change it yourself in the Customer Portal.
You need help reducing seats.
A monthly prorated refund has not appeared within a few business days.
Reach support with the blue chat icon in MCA Pilot, email [email protected], WhatsApp wa.me/15559026222, SMS +1 833-610-4177, or invite [email protected] to your company Slack.
If the issue is access after a seat is added—not the bill itself—see How to Set Up Rep Access, Manager Visibility, and Sender Permissions.