If the Submit button appears but is greyed out and won't respond when clicked, this is usually a temporary browser issue. Reload and clear your cache first. If it keeps failing on the same older deal, clear MCA Pilot's stored site data before contacting support.
Reload the page
Reload the deal page:
Mac: Press
Cmd + RWindows: Press
Ctrl + R
This resolves most cases where the button becomes unresponsive.
Clear cache or try incognito
If reloading doesn't help:
Clear your browser cache and reload the page.
Or open the deal in an incognito/private window.
If the button is still greyed out after these steps, try creating a new deal and re-uploading your files as a temporary workaround.
When it keeps failing on an existing deal
If the button works after a reload but stops working again on the same older deal, a normal refresh and cache clear may not be enough: cached site data can survive both. Clear the stored site data for the MCA Pilot URL you use (app.mcapilot.com, app.fundmore.io, or fundmore.noloco.co), then reopen MCA Pilot, sign in again, and reopen the deal.
Clear site data for your MCA Pilot URL in your browser (in Chrome or Edge: DevTools → Application → Storage → Clear site data).
Close the MCA Pilot tab, reopen it, and sign in again.
Open the deal and try the Submit button again.
Clearing site data signs you out of MCA Pilot. It does not delete your deals, settings, or account data. For the full browser-by-browser steps, including Firefox and Safari, see Why is the app slow and how can I speed it up?.
When to stop retrying and contact support
If the button still won't respond after reloading, clearing your cache, and clearing site data, or you see a server error such as 503 when you click Submit — stop retrying and contact support with:
A screenshot showing the greyed-out Submit button
The deal ID or name
The exact error message, if one appeared
Confirmation that you've tried reloading, clearing cache, and clearing site data
Button appears active but nothing happens when clicked?
If the button is not greyed out but clicking it shows an empty sender dropdown or no response, you may be missing permissions or sender account access. See How to access Submit Deals for troubleshooting permission issues.
Other missing button issues
If the Submit button is missing entirely or other controls like Add to queue are not showing, see I can't submit deals — troubleshooting for a full checklist.