Skip to main content

Why is the app slow and how can I speed it up?

Learn how to improve the performance of MCA Pilot.

V
Written by Victor Fteha

If MCA Pilot feels slow—especially in the morning, around ready-to-submit, or after an update—the usual cause is stale site data in your browser. Clearing that data, then checking extensions if needed, usually fixes it in under a minute.

Clearing site data signs you out of MCA Pilot. It does not delete your deals, settings, or account data.

Symptoms this fixes

Use this recovery path when MCA Pilot loads much slower than usual, pages look outdated, ready-to-submit or other areas feel sluggish, a new version banner does not help, or features behave strangely after an update.

Morning slowdowns are a common version of the same issue: cached browser data builds up and a normal refresh does not remove it. If reports or filters show the wrong deals instead of feeling slow, see Why do my reports or filters show the wrong deals?.

Why a normal refresh is not enough

A normal refresh only clears surface-level cache. Even a hard refresh or Chrome’s “Empty Cache and Hard Reload” can leave service workers, local storage, IndexedDB, and other cached data that slow MCA Pilot down.

To fully reset MCA Pilot on your device, clear the site’s stored data for the URL you use, then sign in again.

Which MCA Pilot URL to clear

Clear site data only for the URL you normally open:

  • app.mcapilot.com

  • app.fundmore.io

  • fundmore.noloco.co

1. Clear site data in your browser

Start here. Most morning and ready-to-submit slowdowns resolve after you clear site data and sign back in.

Chrome

  1. Open MCA Pilot in Chrome.

  2. Press F12, or use Ctrl+Shift+I on Windows or Cmd+Option+I on Mac.

  3. Open the Application tab. If you do not see it, click the >> icon.

  4. In the left sidebar, click Storage.

  5. Select all checkboxes under Clear site data, including Unregister service workers, storage options, cookies, cache storage, and Including third-party cookies.

  6. Click Clear site data.

  7. Close DevTools, close the MCA Pilot tab, reopen it, and sign in again.

Prefer to follow along with a video? Watch the Chrome walkthrough for macOS (opens in a new tab). The video shows Chrome DevTools, which has a similar layout in other browsers.

Edge

  1. Open MCA Pilot in Edge.

  2. Press F12.

  3. Open the Application tab.

  4. Click Storage in the left sidebar.

  5. Select all checkboxes under Clear site data, including third-party cookies.

  6. Click Clear site data.

  7. Close the tab, reopen MCA Pilot, and sign in again.

Firefox

  1. Open MCA Pilot in Firefox.

  2. Click the padlock or site information icon to the left of the URL.

  3. Click Clear Cookies and Site Data and confirm.

  4. If needed, go to Settings > Privacy & Security > Cookies and Site Data > Manage Data, search for your MCA Pilot domain, remove it, then reopen the site and sign in again.

Safari on macOS

  1. Open Safari > Settings or Preferences.

  2. Open the Privacy tab.

  3. Click Manage Website Data.

  4. Search for mcapilot, fundmore, or noloco.

  5. Remove all matching entries, reopen MCA Pilot, and sign in again.

Safari on iPhone or iPad

If you use MCA Pilot in Safari instead of the installed app, clear website data for the MCA Pilot site.

  1. Open the Settings app.

  2. Go to Safari, or Apps > Safari on newer iOS versions.

  3. Tap Clear History and Website Data.

  4. To remove only MCA Pilot data, go to Advanced > Website Data, search for mcapilot, fundmore, or noloco, then delete the matching entries.

Chrome on Android

  1. Open Chrome and tap the three-dot menu.

  2. Go to Settings > Privacy and Security > Clear Browsing Data.

  3. Set the time range to All Time.

  4. Select Cookies and site data and Cached images and files.

  5. Tap Clear Data.

2. Reinstall the desktop or mobile app

If you installed MCA Pilot as a desktop or mobile app, the app can keep its own cached data. Uninstalling and reinstalling is the most reliable fix.

See How do I install the mobile app on my phone? for mobile install and uninstall steps, and How to download the desktop app for desktop install and uninstall steps.

3. Check browser extensions

If MCA Pilot is still slow after you clear site data, open it in an incognito or private window. Extensions are usually disabled there by default.

If the app is faster in incognito, disable extensions one at a time to find the cause. Ad blockers, coupon extensions, antivirus browser guards, and grammar tools often slow the app down.

4. If the app is still sluggish

After site data and extensions are ruled out, these smaller changes can still help:

  • Hide unused pages in MCA Pilot so the app has less to load.

  • Close dialogs or pop-up windows that stay open longer than needed.

If a control is unresponsive rather than slow—for example a greyed-out Submit button—see Why is the Submit button greyed out? or I can't submit deals — troubleshooting.

Still having trouble?

If the issue continues after clearing site data or reinstalling the app, contact support and include your browser, whether you are on desktop or mobile, and whether the problem still happens after clearing site data.

  • Intercom Chat: The blue chat icon in the bottom-left of MCA Pilot or our website. This is the fastest option — we can see exactly what page you're on, so no back-and-forth needed.

  • Email: [email protected]. Feel free to CC teammates. No need to be formal — write like you're texting.

  • WhatsApp: wa.me/15559026222. You can even send voice notes, images, videos, etc.

  • SMS: +1 833-610-4177 (texts only, no calls).

  • Your company's Slack: If you want support in your own Slack workspace, invite [email protected] to a channel and let us know through one of the above methods. We'll connect it to our support system.

Related Articles
Did this answer your question?