Going forward, all support requests should come through our official channels only. Messages to my personal phone (texts, WhatsApp, calls) will no longer be monitored for support.
Here's how to reach us:
Intercom Chat: The blue chat icon in the bottom-left of MCA Pilot or our website. This is the fastest option — we can see exactly what page you're on, so no back-and-forth needed.
Email: [email protected]. Feel free to CC teammates. No need to be formal — write like you're texting.
SMS: +1 833-610-4177 (texts only, no calls).
Your company's Slack: If you want support in your own Slack workspace, invite [email protected] to a channel and let us know through one of the above methods. We'll connect it to our support system.
A note on our AI assistant: When you reach out, our bot Fin will respond first. Don't skip past it—it resolves about 89.7% of issues. If it's not helping, just say "connect me to a human." Either way, I still see every conversation unless you mark it resolved.
One request = one new chat. Please don't reopen old threads with new issues—it makes things harder to track. Start a fresh chat for each question.
PS: If typing feels slow, try voice-to-text. I use SuperWhisper (Mac) or check out Whispr Flow (Windows)