If you're submitting a deal but:
It's not going through
No one is receiving it
The submission says "Errored"
A likely cause is that the files are too large.
Please hover over the submission record and click "View Error".
If you see a message like this:
Message failed: 552-5.3.4 Your message exceeded Google's message size limits. To view our 552-5.3.4 message size guidelines, go to 552 5.3.4 https://support.google.com/mail/?p=MaxSizeError 6a1803df08f44-7077cd558f4sm62319706d6.43 - gsmtp
This error message means that the files you're submitting combine for over 25 MB.
Google has a limit on the size of files that you can send through them, and that's whether you're sending through an app like MCA Pilot or whether you send it directly from Gmail itself - you'll always have that limit.
Or you might see an error like this:
Message failed: 550 Error reading data, max message size exceeded
Which means the email was rejected by the recipient's mail server. Most email providers have similar attachment size limits (25 MB, 30 MB, etc.) so they won't accept any incoming email with files larger than that.
Solution: Use Compress Statements
MCA Pilot has a built-in feature to automatically compress your bank statement PDFs and keep them under the 18 MB safe limit:
Open your deal and go to the Underwrite tab
In the Files section, click the Compress Statements button
Track the progress in the Updates panel on the top right
Once complete, the update will show the final file size and whether it's safe to submit
If the size is below 18 MB, resubmit to the same funders using the Submit button
If the compressed files are still above 18 MB, the Updates panel will warn you. You may need to split statements across multiple submissions or use alternative file-sharing methods.
Alternative: External Compression Tools
If you need to compress files outside of MCA Pilot (such as non-PDF files or documents in other fields), you can use these free tools:
After compressing externally, re-upload the files to your deal and resubmit.