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Emails erroring with "Invalid login: Username and Password not accepted"

How to reconnect your email account after changing your Gmail password.

V
Written by Victor Fteha
Updated over 7 months ago

This happens most often when you change your Gmail password.

Gmail automatically deletes all your app passwords, including the one used in MCA Pilot.

So the solution is simply to create a new app password.

    • From there you can type any name for the password; if unsure, use "MCA Pilot" so it's identifiable in the future.

    • Click the Create button and copy the 16-character password to clipboard (make sure not to copy an extra space at the end).

    • On the Settings > Senders page hover over your Sender and click the Update Password button.

    • Paste in the app password and click Save.

    • Hover over the Sender again, click the Test SMTP button, and enter any email address to send the test to.

    • If it says "Verified", you're good to go!

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